Contact Us

Questions about an order, a product, or a delivery? We are glad to help — and questions before you buy are especially welcome.

Business Hours

Closed Sundays and US holidays.

1209 Mountain Road Pl NE #12489
Albuquerque, NM 87110
+1 505 528 5636

Email us

support@frenlay.com

We reply to every email within one business day, Monday to Friday. Messages sent over the weekend are answered on Monday.

What to include

You will get a faster, more useful answer if you include:

• Your order number, if you have already ordered
• The product name or link you are asking about
• Photographs, if something arrived damaged, incorrect or incomplete — the fault close up, plus the whole item and its packaging
• Your ZIP code, if you are asking about delivery access or timing on a large item

Before you buy — ask us

These are the questions worth asking before ordering, because they are expensive to get wrong on freight items:

• Will this fit my space, with room to move around it?
• How does this material handle my winters?
• Can a freight truck reach my street?
• How much assembly is involved, and will I need help?

We would much rather spend five minutes on this than process a return later.

Answered faster elsewhere

• Where is my order?
• Shipping, delivery and returns
• Warranty claims
• Frequently asked questions

Something arrived damaged

Email us within 48 hours with photographs, including the packaging before you discard it. We cover return shipping on anything damaged, faulty or incorrect, and will arrange a replacement, replacement parts or a refund.