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Go to the shopContact Us
Contact Us
Questions about an order, a chair or a delivery? We are glad to help, and questions before you buy are especially welcome.
Email us
We reply to every email within one business day, Monday to Friday. Messages sent over the weekend are answered on Monday.
Business details
Frenlay is operated by Cocitoo LLC.
1209 Mountain Road Pl NE #12489
Albuquerque, NM 87110
United States
+1 505 528 5636
Closed Sundays and US holidays.
What to include
You will get a faster, more useful answer if you include:
- Your order number, if you have already ordered
- The chair name or link you are asking about
- Photographs, if something arrived damaged, incorrect or incomplete. Show the fault close up, plus the whole chair and its box.
Before you buy, ask us
These are the questions worth asking before you order:
- Will the seat height work with my desk or table?
- Is the seat wide and deep enough for me?
- How much assembly is involved?
- Which material is easiest to clean for my home or office?
We would much rather spend five minutes on this than process a return later.
Answered faster elsewhere
Something arrived damaged
Email us within 48 hours with photographs, including the box before you throw it away. We cover return shipping on anything damaged, faulty or incorrect, and will arrange a replacement, replacement parts or a refund.