FAQs

The questions we get asked most. If yours is not here, email us — we answer within one business day.

Ordering

Do I need an account?
No. You can check out as a guest. An account lets you track orders and see your history later, but it is optional.

Can I change or cancel my order?
Contact us as soon as you can. If it has not yet been released to the warehouse we can usually change or cancel it. Once it ships — especially on freight — it has to go through the returns process.

Can I order by phone?
We handle orders and enquiries by email so there is a written record of what was agreed — useful when a freight delivery needs coordinating.

Shipping

What does shipping cost?
Nothing. Free on every order, no minimum, no oversize surcharge — including on freight items.

Where do you ship?
The United States. We cannot ship to PO boxes; freight carriers need a street address and a working phone number.

How long will it take?
Orders leave the warehouse in 1–3 business days. After that it depends on size and distance. Small parcels are quick; freight items take longer because they travel by truck and need a scheduled appointment.

Will the driver bring it inside?
No. Freight delivery is curbside — the pallet comes to your driveway, entryway or curb. Moving it from there and assembling it is up to you. Plan for a second pair of hands on anything large.

Do I need to be home?
For freight, yes — someone must be there to receive and sign. The carrier will call to arrange a window. Small parcels are left at the door.

Why did my order arrive in separate deliveries?
Multi-item orders often ship separately, each with its own tracking. If part has arrived and part has not, the rest is usually still in transit.

Delivery day

What should I check?
Inspect the packaging before the driver leaves. If anything looks crushed, torn or leaning, note it on the delivery paperwork before you sign, and photograph it. Signing clean for a damaged pallet makes a claim much harder.

Something arrived damaged — now what?
Contact us within 48 hours with photos. We cover return shipping on anything damaged, faulty or incorrect, and will replace or refund.

A part is missing.
Tell us rather than returning the whole thing. Replacement parts arrive far faster than a full exchange.

Returns

How long do I have?
30 days from delivery, on unused items in original packaging with all hardware.

Who pays return shipping?
You do on change-of-mind returns — and on freight items that can be costly, so measure first and ask us if unsure. If the item is damaged, faulty or not what you ordered, we cover it entirely.

Can I return something I have assembled?
Only if it is faulty. Assembled items cannot go back as change-of-mind returns.

Products

Is assembly required?
Usually. Most furniture, gazebos, sheds and playsets arrive flat-packed with instructions and hardware included.

Can it stay outside all year?
Depends on the material — check the product description. Whatever you buy, a cover extends its life considerably, and umbrellas, canopies and gazebos should be closed or taken down in high wind.

How do I know it will fit?
Dimensions are listed on every product page. Measure your space first, and allow clearance for chairs to pull out. If you are between sizes, ask us — we would much rather help before you order than process a freight return after.

Still stuck?

Email us. Questions before buying are genuinely welcome — they save everybody a return.