FAQs

Ordering

Do I need an account to order?
No. You can check out as a guest. Creating an account lets you track orders and see your order history later.

Can I change or cancel my order?
Contact us as soon as possible. If the order has not yet been released to the warehouse we can usually change or cancel it. Once it ships it must be handled as a return.

Shipping

How much is shipping?
Shipping is free on every order, with no minimum.

Where do you ship?
The United States.

How long does delivery take?
Most orders leave the warehouse within 1 to 3 business days. Delivery time after that depends on the carrier and your location. Large freight items take longer and the carrier will contact you to arrange delivery.

Will everything arrive together?
Not always. Orders with several items may ship separately, and you will get tracking for each shipment.

Returns

What is your return window?
30 days from delivery, on unused items in original packaging.

Who pays return shipping?
The customer pays return shipping on change-of-mind returns. If an item arrives damaged, faulty, or is not what you ordered, we cover it.

Full detail is on our shipping and returns page.

Products

Is assembly required?
Most furniture, gazebos and sheds arrive flat-packed and need assembly. Instructions are included in the box.

Can furniture be left outdoors year-round?
It varies by material. Check the product description, and use a cover in winter for anything left out.

Still stuck?
Contact us — we would rather answer before you buy than process a return after.