Warranty

Chairs sold by Frenlay are covered by the manufacturer's warranty against defects in materials and workmanship. Warranty length varies by chair and manufacturer, and the specific term is listed in the product description.

We handle the claim on your behalf. You do not need to contact the manufacturer yourself.

What is covered

• Defects in materials or workmanship present from new
• Structural failure under normal use
• Frames, welds, joints and fixings failing in ordinary conditions
• Missing or defective parts supplied in the original box
• Mechanisms such as gas lifts, tilt, recline and swivel that fail in normal use

What is not covered

• Normal wear: fabric pilling, foam softening over time, and minor scuffs from everyday use
• Improper assembly, including bolts left loose, steps skipped or parts forced
• Misuse, accidents, or exceeding the stated weight capacity
• Damage from harsh chemicals or unsuitable cleaning products
• Commercial or heavy shared use, unless the chair is rated for it
• Chairs that have been modified or repaired away from their original condition

Getting the longest life from your chair

• Retighten screws and bolts a few weeks after assembly, and every few months after that
• Keep within the listed weight capacity and avoid standing on the chair
• Clean upholstery with a mild, suitable cleaner and test on a hidden area first
• Use a chair mat on carpet or delicate floors to protect casters and flooring

Making a claim

Contact us with:

• Your order number
• A description of the fault and when it appeared
• Clear photographs of the fault close up, and of the whole chair

Good photographs resolve claims much faster. We will assess the claim and arrange a repair, replacement part or replacement chair as appropriate.

Missing or broken parts

If a part is missing or arrived broken, contact us rather than returning the whole chair. A replacement part almost always reaches you faster than a full exchange.

Your statutory rights

This warranty is offered in addition to your rights under applicable consumer law and does not limit them.