Warranty

Products sold by Frenlay are covered by the manufacturer's warranty against defects in materials and workmanship. Warranty length varies by product and manufacturer — the specific term is listed in the product description.

We handle the claim on your behalf. You do not need to contact the manufacturer yourself.

What is covered

• Defects in materials or workmanship present from new
• Structural failure under normal domestic use
• Frame welds, joints and fixings failing in ordinary conditions
• Missing or defective parts supplied in the original box
• Mechanisms — reclining, folding, swivelling, rocking — that fail in normal use

What is not covered

Outdoor furniture lives outdoors, and weathering is not a defect. The following fall outside warranty:

• Normal wear and weathering — fading from UV, natural greying of timber, minor surface rust on cut edges, fabric softening over seasons
• Storm, flood, hail, snow-load or extreme weather damage. Cover or store furniture, umbrellas, canopies and gazebos in high winds and over winter; wind damage to an uncovered canopy is not a manufacturing fault
• Improper assembly — including bolts left untightened, steps skipped, or parts forced
• Misuse, accident, or exceeding stated weight limits
• Damage from harsh chemicals, pressure washing, or unsuitable cleaning products
• Commercial or rental use, unless the product is explicitly rated for it. Most residential outdoor furniture is not
• Items modified, repainted or repaired away from original condition
• Consumable and wear parts — bulbs, batteries, filters, cords, covers

Getting the longest life from your purchase

Not warranty terms, just what actually works:

• Use a fitted cover when furniture is not in use, particularly over winter
• Close and secure umbrellas and canopies whenever wind is forecast — this is the single most common cause of avoidable damage
• Store cushions dry and indoors out of season
• Retighten bolts on frames and playsets at the start of each season
• Rinse salt air and pool chemicals off metal frames periodically

Making a claim

Contact us with:

• Your order number
• A description of the fault and when it appeared
• Clear photographs — the fault close up, and the whole item in context

Good photographs resolve claims dramatically faster, because they usually remove the need for back-and-forth with the manufacturer.

We will assess the claim and arrange a repair, replacement part, or replacement item as appropriate.

Missing or broken parts

If a component is missing or has arrived broken, contact us rather than returning the whole product. A replacement part almost always reaches you faster than a full exchange, and saves you repacking something large.

Your statutory rights

This warranty is offered in addition to your rights under applicable consumer law and does not limit them.