0

Start typing and hit Enter

Shopping Cart

0

Your shopping bag is empty

Go to the shop
logo
image/svg+xml image/svg+xml 0
Close
Frenlay policies

Shipping Policy

Getting a new chair should be the easy part. This page explains how your order reaches you, how long it takes and what to check when it arrives, so there are no surprises on delivery day.

CostFreeOn every order. No minimum, no surcharge.
Handling1 to 3 business daysBefore your order leaves the warehouse.
CoverageUSA onlyShipped from US warehouses.
TrackingBy emailAs soon as your order ships.

Shipping cost

Shipping is free on every order. No minimum spend, no oversize surcharge and no extra fee at checkout. The price you see on the product page is the price you pay.

Where we ship

We currently ship within the United States only. We cannot deliver to PO boxes. Please use a physical street address and a phone number the carrier can reach you on.

How long it takes

Orders are typically released to the warehouse within 1 to 3 business days. You will receive an email with tracking as soon as your order leaves.

Transit time after that depends on the size of the package and your distance from the warehouse. Single chairs travel fastest; larger or multi-chair orders can take a little longer.

If you order more than one chair, they may ship separately and arrive on different days. Each shipment gets its own tracking number. If part of your order arrives and part does not, it is almost always still in transit rather than missing.

How your chair arrives

Standard parcel (most chairs)

Most chairs ship boxed by a standard parcel carrier and are left at your door. No appointment is needed. Chair boxes can be heavy and bulky, so you may want a second pair of hands to carry one inside.

Freight (large or bulk orders)

Occasionally a very large item or a bulk order ships by freight truck on a pallet. If yours does:

  • The carrier will call you to book a delivery window, usually on a weekday during business hours. Use a phone number you actually answer.
  • Delivery is curbside. The driver brings the pallet to your driveway, entryway or curb; they do not carry items inside or unpack them.
  • Someone must be present to receive and sign for the delivery.

Check your delivery

This is the most important part of this page. Inspect the box before you sign for it or throw anything away.
  • Look for crushed corners, punctures or tears in the box.
  • If you are asked to sign and see damage, note it on the delivery paperwork before signing. Write what you see, e.g. “box crushed on one corner”.
  • Photograph the packaging before you open it, and the chair afterwards.
  • Keep all original packaging until you are sure the chair is sound.

If you find damage after unpacking, contact us within 48 hours with photographs and we will arrange a replacement, replacement parts or a refund.

Assembly

Most chairs arrive partly assembled and need a few simple steps, usually attaching the base, casters, arms or back. Instructions and hardware are in the box. Check the product description if you are planning around assembly time.

Before you assemble, measure the chair against your space and desk. Assembled chairs can only be returned if they are faulty. See our Refund Policy.

Cancelling an order

Contact us as soon as possible. If your order has not yet been released to the warehouse we can usually cancel it outright. Once it has shipped, it has to be handled as a return.

Questions?

Email support@frenlay.com or visit our contact page. We reply within one business day, Monday to Friday.