Shipping
Shipping is free on every order. No minimum spend, no surcharge on large items.
We ship within the United States only.
Processing time
Orders are typically released to the warehouse within 1 to 3 business days. You will get a tracking email as soon as your order ships.
Delivery time
Standard parcels usually arrive within a few business days of shipping, depending on your location.
Large items — furniture sets, sheds, gazebos, carports and pools — ship by freight and take longer. The freight carrier will contact you to arrange a delivery appointment, so please use a phone number you answer.
Split shipments
Orders containing several items may arrive in more than one delivery, each with its own tracking.
Returns
You may return most items within 30 days of delivery.
Condition
Items must be unused, in resalable condition, and in their original packaging with all parts and hardware included. Assembled items cannot be returned unless faulty.
Return shipping
Change of mind: the customer pays return shipping. For freight items this can be significant, so please check dimensions and materials before ordering.
Damaged, faulty, or incorrect items: we cover return shipping entirely, and will replace or refund.
How to start a return
-
Contact us within 30 days of delivery with your order number.
- Tell us which items you are returning and why.
- We will send return instructions and the correct return address.
Please do not ship anything back before contacting us — returns sent without instructions may not be traceable to your order.
Refunds
Refunds are issued to the original payment method once the return is received and inspected. Your bank may take a few additional days to show it.
Damaged on arrival
Inspect your delivery on arrival. If there is visible damage, photograph it before unpacking further and contact us within 48 hours. Photographs make claims much faster to resolve.
