Shipping & Returns

Everything about getting your chair to you, and sending it back if it is not right. For the full details, see our Shipping Policy and Refund Policy.

Shipping at a glance

• Free shipping on every order, with no minimum and no surcharge.
• We ship within the United States only, and cannot deliver to PO boxes.
• Orders leave the warehouse within 1 to 3 business days, and you get a tracking email as soon as yours ships.
• Orders with more than one chair may arrive in separate boxes on different days.

When your chair arrives

• Look over the box for crushed corners, punctures or tears.
• Photograph the box before you open it, and the chair afterwards.
• Keep all original packaging until you are sure the chair is sound.

If you find damage, contact us within 48 hours with photographs and we will arrange a replacement, replacement parts or a refund.

Returns at a glance

• Return most items within 30 days of delivery.
• Chairs must be unused, in resalable condition and in the original packaging with all parts.
• Assembled chairs can only be returned if they are faulty, so please check dimensions before you build.
• Changed your mind: you cover return shipping.
• Damaged, faulty or incorrect: we cover return shipping in full and will replace or refund.

Starting a return

1. Contact us within 30 days of delivery, quoting your order number.
2. Tell us which items you are returning and why. Photographs help if there is a fault.
3. We will send written return instructions and the correct return address.

Please do not ship anything back before contacting us, as unannounced returns can delay or prevent a refund. Refunds go back to your original payment method once the return has been received and inspected.

Business details

Frenlay is operated by Cocitoo LLC
1209 Mountain Road Pl NE #12489
Albuquerque, NM 87110
+1 505 528 5636

Closed Sundays and US holidays.