Track Order

Every Frenlay order can be tracked from the moment it leaves the warehouse.

The fastest route: your shipping email

When your order ships, we email you a tracking number and link. Open that email and select Track your order to see the carrier's live status.

If you have an account

Sign in and open your order history. Each order shows its current status and tracking details.

Ordered as a guest?

Guest orders are tracked through the confirmation email. If you cannot find it, search your inbox for "Frenlay" and check your spam folder. Still nothing? Contact us with the email address you ordered with and we will resend it.

Tracking has not moved

Carriers often take 24 to 48 hours to record the first scan after a label is created, so early silence is normal.

If nothing has changed after three business days, get in touch and we will chase the carrier for you.

Ordered more than one chair?

Orders with several chairs may ship separately, each with its own tracking number. If one tracking link shows delivered and you are still waiting on another, the rest is almost certainly still on its way.

Larger deliveries

Occasionally a large or bulk order ships by freight. In that case the carrier will call you to arrange a delivery window, so please make sure the phone number on your order is one you answer. Full details are in our Shipping Policy.

Need a hand?

Contact us with your order number and we will find out exactly where things stand.