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Home Track Order

Track Order

Track Order

Every Frenlay order is trackable from the moment it leaves the warehouse.

Using your shipping email

When your order ships we email you a tracking number and a link. That email is the quickest route — open it and select Track your order to see the carrier's live status.

Using your account

If you created an account at checkout, sign in and open your order history. Each order shows its current status and tracking details.

Ordered as a guest?

Guest orders are tracked through the confirmation email only. If you cannot find it, check your spam folder for a message from Frenlay, then contact us with the email address you used and we will resend it.

Tracking not updating?

Carriers can take 24 to 48 hours to show the first scan after a label is created. If tracking has not moved after three business days, get in touch and we will chase the carrier.

Large items

Furniture, sheds, gazebos and pools ship by freight. For these the carrier usually calls you to arrange a delivery window, so make sure the phone number on your order is one you answer.