Track Order

Every Frenlay order is trackable from the moment it leaves the warehouse.

The fastest route: your shipping email

When your order ships we email you a tracking number and link. Open that email and select Track your order to see the carrier's live status. This is quicker than anything else on this page.

If you have an account

Sign in and open your order history. Each order shows its current status and tracking details.

Ordered as a guest?

Guest orders are tracked through the confirmation email only. If you cannot find it, search your inbox for “Frenlay” and check your spam folder. Still nothing? Contact us with the email address you ordered with and we will resend it.

Tracking has not moved

Carriers often take 24 to 48 hours to record a first scan after a label is created, so early silence is normal. Freight shipments update less frequently than parcels — sometimes only at depot transfers, which can be days apart. That is not a lost order.

If nothing has changed after three business days, get in touch and we will chase the carrier directly.

Large items work differently

Furniture, sheds, gazebos, carports and pools ship by freight, and the last step is a phone call rather than a tracking update. The carrier contacts you to arrange a delivery window — usually a few hours wide, on a weekday.

Make sure the phone number on your order is one you answer. Unreachable customers are the most common reason a freight delivery stalls, and shipments can be returned to the depot after failed contact attempts.

Remember that freight delivery is curbside, and someone needs to be present to sign. Full detail is on our shipping page.

Split shipments

Orders with several items may ship separately, each with its own tracking number. If one tracking link shows delivered and you are still waiting on something, the rest is almost certainly still moving.

Need a hand?

Contact us with your order number and we will find out exactly where things stand.